Virtual Visits

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If you are experiencing symptoms or think you might have been exposed to COVID-19, please call your health care provider right away and ask what telehealth options may be available to meet virtually. Check your health plan for specific coverage details. 

To visit with a doctor, anytime, day or night, by phone or video, access Virtual Visits. A Virtual Visits doctor can answer your questions about the virus, evaluate your risk and provide advice and support, but Virtual Visits cannot be used to test for or treat the virus. Where necessary, the Virtual Visits provider may refer you to be seen by your own provider or specialist.

As the situation continues to quickly evolve, find the most updated and relevant information at COVID-19.

Talk with a doctor by phone or video 24/7

When you need care — anytime, day or night — Virtual Visits can be a convenient option. From treating flu and fevers to caring for migraines and allergies, you can chat with a doctor 24/7.

From your mobile device1, tablet or computer.

Connect with a doctor by phone or video.

Get prescriptions2, if needed.

Save up to $1,900 in comparison to the ER.3

Learn more before you start a Virtual Visit

Virtual Visits are good for:

  • Allergies
  • Bladder / urinary tract infection
  • Bronchitis
  • Coughing
  • Diarrhea
  • Fever
  • Migraine / headache
  • Pinkeye
  • Rash
  • Seasonal flu
  • Sinus problem
  • Sore throat
  • Stomachache
  • And much more

Choose other care for:

  • Testing and treating COVID-19
  • Anything that needs a hands-on exam
  • Anything that needs a lab test or x-ray
  • Cancer or other complicated conditions
  • Chronic conditions
  • International visits
  • Sprains / broken bones or injuries requiring bandaging

If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."

Footnotes

  1. Data rates may apply.
  2. Certain prescriptions may not be available, and other restrictions may apply.
  3. Source 2018: Average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. (Estimated $1900.00 difference between the average emergency room visit and the average urgent care visit.) The information and estimates provided are for general informational and illustrative purposes only and is not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room.
  4. The Designated Virtual Visit Provider’s reduced rate for a virtual visit is subject to change at any time.

Check your official health plan documents to see what services and providers are covered by your health plan. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.

The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.

19-13144 Rev: 05/20