Disaster Relief Information
Support for Members Affected by Nebraska Floods
UnitedHealthcare is deeply concerned for the health, safety and well-being of its members who may be affected by the recent floods in Nebraska. The company has taken the following actions:
- Access to care: Plan participants who need help finding a care provider in the UnitedHealthcare network can call customer care at the number located on the back of their health plan ID cards or by visiting myuhc.comOpens a new window®. If a network provider is not available, members will be permitted to access out-of-network care and it will be covered at their in-network coinsurance level.
- Early prescription refills, replace durable medical equipment*: Individuals insured through UnitedHealthcare can also fill existing prescriptions early (one time, 90-day refill) and replace lost or damaged durable medical equipment, if necessary.
- Waiving notifications, offering extensions: UnitedHealthcare is waiving notifications, referrals, pre-certification and Prior Authorization on medical services. The company is also extending filing deadlines for policy cancellations/renewals, premium payments, claims and appeals.
- For UnitedHealthcare Medicare & Retirement members
Per Centers for Medicare & Medicaid Services (CMS) requirements, for those members in evacuation areas and/or directly impacted in a material way by the emergency:
- Allow Part A and Part B and supplemental Part C plan benefits to be furnished at specified non-contracted facilities (note that Part A and Part B benefits must, per 42 CFR §422.204(b)(3), be furnished at Medicare certified facilities);
- Waive in full, requirements for gatekeeper referrals where applicable;
- Temporarily reduce plan-approved out-of-network cost-sharing to in-network cost-sharing amounts;
- Waive the 30-day notification requirement to enrollees as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the enrollee.
- Help if you have misplaced your ID card: Call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.
- If you have a smartphone, you can download the free Health4Me® app, which provides instant access to your health plan ID card, network care providers, personal health benefits and more.
- The Health4Me app is available as a free download at the Apple iTunes® App Store®Opens a new window and the Android Market™ on Google Play™Opens a new window.
- Free emotional-support help line: The toll-free number, 866-342-6892, will be open 24 hours a day, 7 days a week, for as long as necessary. The service is free of charge and open to anyone, including individuals who are not UnitedHealthcare members.
* This measure applies to all individuals insured by UnitedHealthcare through April 15, 2019